Returns & Exchanges
Hassle-free returns within 7 days. We want you to love your purchase.
7-Day Return Policy
Simple, transparent, customer-first
If you're not completely satisfied with your purchase, you can return or exchange it within 7 days from the date of delivery. We believe in the quality of our products and want you to be delighted with every piece you receive from Ethereal Fashions.
Eligibility Conditions
What we accept and what we don't
Accepted for Return
- • Size mismatch or fit issues
- • Damaged or defective item
- • Wrong item shipped
- • Quality not as expected
- • Color/style variation from image
Not Eligible
- • Custom/stitched orders
- • Items worn, washed, or altered
- • Missing tags or packaging
- • Sale/final sale items
- • Intimate wear & accessories
- • Returns after 7 days
Return Process
Three simple steps
Initiate Return
Log into your account, go to My Orders, and click Return on the item you wish to return. Alternatively, contact our support team with your order number and reason for return.
Pack & Ship
Pack the item securely in its original packaging with all tags attached. Our courier partner will schedule a pickup within 2-3 business days. A nominal reverse pickup fee of ₹50 may apply.
Quality Check & Resolution
Once we receive the item, our team performs a quality check within 48 hours. You'll be notified of the resolution — refund or exchange — via email and SMS.
Refund Timeline
How long until your money is back
GPay, PhonePe, Credit/Debit Card
Direct bank transfers
Refund to bank account
Refunds are processed after the returned item passes quality inspection. The timeline starts from the day we confirm the refund.
Exchange Process
For size or color changes
Exchanges are processed as a return + fresh order. Here's how it works:
- Initiate a return for the original item.
- Place a new order for the desired size/color.
- Once the returned item is received and checked, the refund for the original order is processed.
We recommend placing the new order immediately to avoid the item going out of stock. For direct size exchanges (same product, different size), contact our support team and we may be able to process it without a fresh order if the replacement is available.